How to submit Helpdesk Ticket

Submitting a Ticket Through the Help Center:

This is the recommended way to submit a ticket as it allows you to check the knowledge base first to see if your issue is already addressed. Here's the general procedure:

Go to your company's support portal which might be hosted on "https://opsu.mojohelpdesk.com/".

The support portal might have a searchable knowledge base. Try searching for your issue there. If you can't find a solution, proceed to creating a ticket.

The portal should have a button or link for creating a new ticket. This might be labelled "New Ticket" or something similar.

Once you click on the new ticket option, you should be presented with a form for IT Helpdesk Support, Housing and Security, and Physical Plant. This form will typically ask for details like:

Your full name, email address, location, and phone number
Type of issue
A description of your problem
Attachments if necessary

Fill out the form completely and accurately. The more details you provide, the easier it will be for the support staff to diagnose and resolve your issue.

Once you've filled out the form, submit the ticket. You should receive a confirmation email or notification that your ticket has been created.

Additional Tips:

Be clear and concise when describing your issue.
Use proper grammar and spelling.
Be polite and professional in your communication.
Respond promptly to any questions or requests for additional information from the support staff.