OPSU Cisco Duo Device Reset
This FAQ addresses common questions regarding resetting your CISCO Duo device for OPSU.
Q: My phone number has changed, or I'm having issues with my Duo device. How do I reset it?
A: There are two primary ways to address Duo device reset needs:
Submit a Helpdesk Ticket: The most efficient way to initiate a Duo device reset is by submitting a helpdesk ticket. This allows the IT team to track your request and provide personalized assistance. You can typically find the link to submit a helpdesk ticket on the OPSU IT website or portal.
Visit the IT Office (If On Campus): If you are on campus, you can visit the IT Office located on the 3rd floor of Sewell Hall. Speak with the IT Director, who can assist you with resetting your Duo device due to a new phone number or other issues.
Q: What information should I include in my helpdesk ticket?
A: When submitting a helpdesk ticket for a Duo device reset, please include the following information:
- Your full name
- Your OPSU student/employee ID
- A brief description of the issue you are experiencing (e.g., "Phone number change," "Device not working," etc.)
- Your new phone number (if applicable)
- Any error messages you are receiving (if applicable)
Q: How long will it take to reset my Duo device?
A: The time it takes to reset your Duo device can vary depending on the volume of requests and the specific issue. Submitting a helpdesk ticket allows the IT team to prioritize your request and keep you updated on the progress. Visiting the IT office in person may offer quicker assistance if the IT Director is available.
Q: Can I reset my Duo device myself?
A: Due to security protocols, you cannot reset your Duo device yourself. This process requires administrative access, which is why you need to submit a helpdesk ticket or visit the IT office.
Q: What if I am off-campus and cannot visit the IT office?
A: If you are off-campus, submitting a helpdesk ticket is the only way to request a Duo device reset. The IT team will work with you remotely to resolve the issue.
Q: What if I have other questions about Duo security?
A: For general questions about Duo security, please consult the OPSU IT website or contact the IT Helpdesk. They can provide you with information about Duo best practices and security policies.