Technology Issues
Any issue with your laptop, email, phones, etc.? Here are the steps to resolve it.
Phones
How to Access Voice mail and Quick Extensions
Logging into the Website Go to https://opsu.ptsi.net/ Log in with your Extension number and Password. Voicemail listening On Phone Two methods of listening on the phone Hit Voicemail/Envelope icons Dial 899 and type in the passcode if set On Website Log into the website (ops...
Setting up your Phone "Out of Office" Greeting
Please follow the steps below to upload these files and set your greeting:1. Log In to the User Portal Navigate to https://opsu.ptsi.net. Log in using your extension and password. 2. Upload the Greeting File First, download the MP3 file attached to this email that you wish to use. In t...
Setting Your Status: Do Not Disturb
To activate Do Not Disturb (DND) in Switchvox, you can use either your physical desk phone or the web interface at the specific URL you provided. Method 1: REMOTE - Using the Web Interface (Switchboard) This method is ideal if you are away from your desk or prefer managing settings via your compu...
Aggie User Account
Account Activation For MFA/Duo
Multi-Factor Authentication PDF.pdfScan the QR code or click the link to get a step by step walkthrough of activating your OPSU account
OPSU Cisco Duo Device Reset
This FAQ addresses common questions regarding resetting your CISCO Duo device for OPSU.Q: My phone number has changed, or I'm having issues with my Duo device. How do I reset it?A: There are two primary ways to address Duo device reset needs:Submit a Helpdesk Ticket: The most efficient way to ini...
Laptops and Computers
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
My PC's fan makes a strange noise...
Computer Fan Noise Troubleshooting Unusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem: Common Causes • Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working ha...
Windows 11: Peripherals (Mouse, Keyboard, Audio) Not Recognized After Extended Uptime
Applies to: Windows 11Last Updated: October 21, 2025 Symptoms You may encounter one or more of the following issues after your Windows 11 laptop has been running for many days or weeks without a full shutdown (e.g., you only use "Sleep" or close the lid): An external USB mouse or keyboard is...
Internet Connection
How to connect to OPSU Campus WiFi
How to Connect to OPSU Campus WiFi Purpose: This article provides instructions for OPSU employees and students to connect their devices to the secure campus wireless network, "OPSU Employee WiFi" or “OPSU Student WiFi”. Required Credentials To connect, you will use your official OPSU university...
Troubleshooting Wi-Fi Issues
Are you having trouble connecting to the Wi-Fi network? Here are some steps you can try: Check if Wi-Fi is enabled on your device. Make sure you are entering the correct network name and password. Restart your device and the router. Forget the network and reconnect. If the issue persists, c...
Devices
Application and Software
How to submit Helpdesk Ticket
Submitting a Ticket Through the Help Center: This is the recommended way to submit a ticket as it allows you to check the knowledge base first to see if your issue is already addressed. Here's the general procedure:Go to your company's support portal which might be hosted on "https://opsu.mojohel...
Why can't I open a PDF
1. Can't open PDF in your browser Most modern web browsers can easily open PDFs. If you’re having trouble opening a specific PDF on a web page, do the following. DOWNLOAD THE PDF AND OPEN IT IN ADOBE ACROBAT OR ACROBAT READER Right-click (Windows) or command-click (macOS) the link to the PDF file...