IT Helpdesk

Any issue with your device? Here are the steps to resolve it.

Account Activation For MFA/Duo

Multi-Factor Authentication PDF.pdfScan the QR code or click the link to get a step by step walkthrough of activating your OPSU account
OPSU Cisco Duo Device Reset

This FAQ addresses common questions regarding resetting your CISCO Duo device for OPSU.Q: My phone number has changed, or I'm having issues with my Duo device. How do I reset it?A: There are two primary ways to address Duo device reset needs:Submit a Helpdesk Ticket: The most efficient way to ini...
How to submit Helpdesk Ticket

Submitting a Ticket Through the Help Center: This is the recommended way to submit a ticket as it allows you to check the knowledge base first to see if your issue is already addressed. Here's the general procedure:Go to your company's support portal which might be hosted on "https://opsu.mojohel...

Laptops and Computers

I see a blue screen, what should I do?

A blue screen means that you should: reboot wait 3 minutes try again
My PC's fan makes a strange noise...

If you fan make a loud noise or is constantly on, please return your product for exchange. Ask an RMA over here.

Internet Connection

Troubleshooting Wi-Fi Issues

Are you having trouble connecting to the Wi-Fi network? Here are some steps you can try: Check if Wi-Fi is enabled on your device. Make sure you are entering the correct network name and password. Restart your device and the router. Forget the network and reconnect. If the issue persists, c...
How to connect to OPSU Campus WiFi

OPSU Campus WiFi Connection Knowledge Base This document provides instructions on how to connect to the OPSU campus WiFi networks, "OPSU Employee WiFi" and "OPSU Student WiFi," using your Aggie Access/OPSU email account.Available Networks: OPSU Employee WiFi: For faculty and staff. OPSU Stud...

Devices

OPSU Cisco Duo Device Reset

This FAQ addresses common questions regarding resetting your CISCO Duo device for OPSU.Q: My phone number has changed, or I'm having issues with my Duo device. How do I reset it?A: There are two primary ways to address Duo device reset needs:Submit a Helpdesk Ticket: The most efficient way to ini...
OPSU UniFlow Online Printing

This is a step by step guide for our new online printing service.

Application and Software

Why can't I open a PDF

1. Can't open PDF in your browser Most modern web browsers can easily open PDFs. If you’re having trouble opening a specific PDF on a web page, do the following. DOWNLOAD THE PDF AND OPEN IT IN ADOBE ACROBAT OR ACROBAT READER Right-click (Windows) or command-click (macOS) the link to the PDF file...