Setting Your Status: Do Not Disturb

To activate Do Not Disturb (DND) in Switchvox, you can use either your physical desk phone or the web interface at the specific URL you provided.

Method 1: REMOTE - Using the Web Interface (Switchboard)

This method is ideal if you are away from your desk or prefer managing settings via your computer.

Log In: Log in with your Extension number and Password.

  1. Logging into the Website
    1. Go to https://opsu.ptsi.net/
    2. Log in with your Extension number and Password.
  2. Change Status
    1. Look for the Status icon or menu, usually located in the top-right corner of the page (it may display your current status like "Available").
    2. Click the menu and select Do Not Disturb from the list.
    3. (Optional) You can add a status note if you want to provide more details to coworkers.
    4. Click Save or Set Status.

Method 2: IN-PERSON - Using Your Sangoma Desk Phone

If you are at your desk, this is the fastest way to toggle the setting.

  1. Softkey Method
    1. Press the Status softkey (one of the buttons directly under the screen) when the phone is idle.
    2. Use the navigation arrows to scroll down and highlight Do Not Disturb.
    3. Press the Select or Set softkey.
  2. Dedicated Button (if available):
    1. Some Sangoma phone models (like the P330 and P370) have a dedicated DND button (often an icon of a circle with a line through it or labeled "DND"). Pressing this button toggles the mode on and off instantly.

What happens when "Do Not Disturb" is active?

  1. Direct Calls: Incoming calls to your extension will go immediately to your voicemail (unless you have specific Call Rules set up to do otherwise).
  2. Queue Calls: You will be temporarily logged out of or marked unavailable for any call queues you are part of.
  3. Visual Indicator: Your phone status light or screen icon will usually turn red or show a "Stop" symbol to indicate DND is active.